Refund Policy

Refund, Returns & Cancellation Policy

At FlexDinamic, we value your satisfaction and aim to provide a smooth shopping experience. Please review our policy below:

Order Cancellations

  • Orders can be cancelled within 12 hours of purchase if they have not yet been processed.

  • Once an order has been shipped, cancellation is no longer possible.

Returns

  • You have the right to return your order within 14 days of delivery, in accordance with EU consumer law.

  • To be eligible, items must be unused, in their original packaging, and in the same condition as received.

  • Certain products cannot be returned for hygiene and safety reasons, such as beauty, personal care, intimate, or customised items.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Shipping costs are non-refundable.

How to Request a Return or Refund

To start a request, please contact us at [Fd@flexdinamic.com] with your order number and details. Our support team will guide you through the process.